Returns & Exchanges

RETURNS AND EXCHANGES

We are here to ensure 100% satisfaction with your products and your experience with HAYLEY ELSAESSER. If you have received an incorrect item, item not as described, or a faulty item, please contact us at shop@hayleyelsaesser.com and provide your order number. We are more than happy to help!

RETURNS

All non-sale items purchased online are are subject to return if the following criteria is met. The assessment of goods and returns is at our discretion.

  • Set item(s) must be returned to the store within 10 days of receiving your purchase.
  • Items must be returned in unused, mint condition with all tags still attached.
  • Products purchased are returned on the customer's own expense, and we do not refund shipping from the original purchase.

  • We are not responsible for lost items being returned to us, we suggest purchasing tracking for your items and keep an eye on them on the way to us.

  • Online purchases will be refunded via the original purchase method within 7 days of receiving return once it is approved. 

We do not accept returns on sale merchandise.

EXCHANGES

All full priced items purchased online are are subject to exchange if the following criteria is met. The assessment of goods and exchanges is at our discretion. 

  • Set item(s) must be returned to the store within 10 days of receiving your purchase. 
  • Items must be returned in unused, mint condition with all tags still attached.
  • Products purchased are returned on the customer's own expense, and we do not refund shipping from the original purchase. 
  • We are not responsible for lost items being returned to us, we suggest purchasing tracking for your items. 

  • Exchanges will be offered store credit online to re-purchase their intended exchange
     
  • If you would like our assistance with the exchange we can invoice you for any costs (ie return shipping). Please contact us at: shop@hayleyelsaesser.com

 

SALE / CLEARANCE ITEMS

Exchanges on sale merchandise are evaluated on a case by case basis. Please email us at shop@hayleyelsaesser.com to discuss further. Please have your order number in the subject. 

Both returns and exchanges must be shipped to set address:

HAYLEY ELSAESSER
695 Queen Street West
Toronto, ON
M6J 1E6
CANADA
416-223-4400

Search our store